Frequently Asked Questions (FAQs)

Ordering & Payment

1. How can I place an order? Simply browse our collection, select your preferred dress and size, and click ‘Add to Cart’. Once you’re ready to purchase, go to your cart and proceed to checkout.

2. What payment methods do you accept? We accept all major credit cards, PayPal, and DressStation gift cards.

3. Can I modify or cancel my order? Orders can be modified or canceled within 2 hours of placing them. Please contact our support team immediately if you need assistance.

Shipping & Delivery

4. How much is the shipping fee? Shipping fees vary based on your location and selected shipping method. You can view the exact fee at the checkout page.

5. How long will it take to receive my order? Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. Please note that processing time can take up to 48 hours.

6. Do you ship internationally? Yes, we offer worldwide shipping. Please be aware that customs duties may apply for international orders.

Returns & Exchanges

7. What is your return policy? Items can be returned within 30 days of receipt. They must be in their original condition, unworn and with tags attached.

8. How can I process a return or exchange? Contact our support team to initiate a return or exchange. Once approved, you’ll receive instructions on how to send your item back.

9. Will I be refunded the full amount? Yes, you’ll be refunded the full amount of the items returned, excluding shipping fees.

Product & Stock

10. How do I determine my size? We have a detailed size guide available on our product pages. If you’re unsure, it’s best to measure yourself and compare with our chart.

11. An item I want is out of stock. Will it be restocked? Popular items often get restocked. Sign up for our newsletter or keep an eye on the product page for updates.

Account & Privacy

12. Do I need an account to order? No, you can check out as a guest. However, creating an account allows for faster checkout and access to exclusive promotions.

13. How do you handle my personal information? Your privacy is paramount to us. Please refer to our Privacy Policy for detailed information on how we protect and handle your data.


14. How can I contact DressStation’s customer service? You can reach us via email at [[email protected]]. Our team is available from 9 AM to 5 PM [PST], Monday to Friday.

15. Do you offer gift cards? Yes, we do! You can purchase them directly on our website. They make a perfect gift for every fashion lover.

If you have a question that isn’t listed above, please don’t hesitate to contact us. We’re here to help!